Support Services

We offer end-to-end managed support services to gradually reduce cost of ownership, minimize risk, spearhead modern applications adoption and improve user experience flexibly.

We are flexible in our approach and clients can choose from any/all of the following support tracks:

Priority Support

  • 24/7 ticket monitoring
  • Support Leads as point of contacts
  • Knowledge transfer

Support help desk

  • Functional Applications Support
  • Root cause analysis
  • Severity 1 tickets are attended round the clock
  • Support assured by ticket handling and resolution SLAs

Crucial Program Management

  • Round the clock issue detection and response
  • Monitor & Manage batch processes and application/Database integrations
  • Troubleshooting of managed processes
  • Root cause analysis
  • Monitor managed processes’ logs

New Functionality or update testing

  • Execution of New Functionality or update test scripts
  • impact analysis
  • configuration changes
  • Testing Results reports
  • Identify and resolve defects
  • Prepare and modify test scripts as required

Customizations and integrations management

  • Customizations and Integrations changes or extensions
  • Report Issues,
  • Customization Issues
  • Bug Fixes
  • Execute Unit tests and prepare documentation